tk971 Privacy Policy

1 Who We Are

tk971 is an online casino and sports betting platform accessible at tk971.ws, operated for the benefit of adult players across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. References in this Privacy Policy to "tk971", "we", "us", or "our" refer to the operator of the tk971 platform.

For any privacy-related queries, requests to exercise your data rights, or concerns about how your personal information is handled, please contact our support team via the live chat function available within your account dashboard, or by writing to us at support at tk971.ws (plain text — not a clickable link).

2 Data We Collect

tk971 collects personal data across several categories. The table below describes the categories of data we collect and provides examples of the specific data points within each category.

tk971 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, unless such information is volunteered by you in the context of a responsible gaming request or a support interaction. Where sensitive data is received in that context, it is processed solely for the purpose for which it was provided and is not retained beyond that purpose.

3 How We Collect Data

tk971 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or configuring account settings.
• Automated technologies: Technical data collected automatically each time you visit or interact with the platform, including cookies, server logs, and session-tracking technologies. See Section 7 for full details on cookies.
• Third-party payment providers: When you initiate a transaction via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or City Bank, the relevant provider sends tk971 a transaction confirmation containing limited financial identifiers necessary to credit or debit your account. tk971 does not receive or store your mobile money PIN or full bank account passwords.
• KYC and identity verification providers: When identity documents are submitted for verification, our KYC partners return a verification outcome (verified / not verified) and basic identity confirmation data to tk971. The document images themselves are processed and stored by the KYC provider under their own data protection controls.
• Fraud and security providers: Risk scoring and device fingerprinting data may be received from fraud prevention partners to protect the integrity of the platform and the security of player accounts.

4 Why We Use Your Data

tk971 uses your personal data for the following purposes:

• Account registration and management: To create your player account, verify your identity, maintain your profile, and enable you to access all platform features.
• Age verification: To confirm that you are aged 21 or above before granting access to real-money gaming and betting activities. tk971 operates a strict 21+ policy and does not permit access by minors under any circumstances.
• Payment processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records associated with your account.
• Platform personalisation: To present game recommendations, promotional offers, and content relevant to your activity history and stated preferences, where you have consented to receive such personalised content.
• Customer support: To respond to your queries, resolve disputes, process complaints, and maintain a record of support interactions for quality assurance and audit purposes.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, duplicate account creation, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: To apply the deposit limits, loss limits, cooling-off periods, and self-exclusion settings you configure; to identify behavioural patterns that may indicate problem gambling; and to take appropriate protective action in accordance with our responsible gaming obligations.
• Legal and regulatory compliance: To comply with applicable anti-money laundering obligations, retain records as required by law, and respond to valid requests from law enforcement or regulatory authorities.
• Platform improvement: To analyse aggregate usage patterns, diagnose technical issues, and develop new features and services. This analysis is conducted on aggregated or anonymised data wherever possible.
• Marketing communications: To send you promotional emails, bonus notifications, and platform updates — but only where you have provided explicit consent to receive marketing. You may withdraw this consent at any time as described in Section 11.

5 Legal Basis for Processing

tk971 processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contract with you — including account creation, payment processing, bet settlement, and customer support — is carried out on the basis that it is necessary to perform the services you have requested.
• Legal obligation: Processing required to comply with applicable legal requirements — including identity verification, anti-money laundering record-keeping, and responding to law enforcement requests — is carried out on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is conducted on the basis of tk971's legitimate interest in operating a safe and fair platform, balanced against your right to privacy. We have assessed that this processing does not override your fundamental rights.
• Consent: Processing for personalised marketing communications and optional non-essential cookies is carried out solely on the basis of your freely given, specific, and informed consent. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Data

tk971 does not sell, rent, or trade your personal data to third-party marketing organisations. Your data may be shared with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate confidentiality protections:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and any other payment partner used to process your deposits and withdrawals. These providers receive only the data necessary to execute and confirm the specific transaction.
• KYC and identity verification providers: Third-party services used to verify your identity documents and confirm your age. These providers operate under their own data protection policies and are contractually bound to process data solely for the verification purpose.
• Fraud prevention and risk management services: Providers of device fingerprinting, IP reputation, and transaction risk scoring services, used to protect the platform and its players from fraudulent activity.
• Game content providers: Licensed game studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive limited session data (such as a pseudonymous player session token and stake/win amounts) necessary to operate the game interface. They do not receive your name, address, or payment details.
• IT infrastructure and hosting providers: Cloud hosting and content delivery partners that store platform data in secure, access-controlled environments under data processing agreements.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, or regulatory bodies where tk971 is required by law to disclose personal data in response to a valid legal request, court order, or regulatory obligation.

All third parties with whom tk971 shares personal data are required to maintain the confidentiality of that data and to use it only for the specific purpose for which it was disclosed. tk971 does not permit its third-party service providers to use your personal data for their own independent commercial purposes.

7 Cookies and Tracking Technologies

tk971 uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to protect security, and — where you have consented — to personalise your experience and deliver relevant promotional content.

The following categories of cookies may be used on the tk971 platform:

• Strictly necessary cookies: These cookies are essential for the platform to operate. They enable core functions such as maintaining your login session, remembering your account preferences, processing transactions, and protecting against cross-site request forgery. These cookies cannot be disabled as the platform cannot function without them.
• Functional cookies: These cookies remember choices you make — such as your preferred language setting, display preferences, or responsible gaming tool configuration — to provide a more convenient and personalised experience across sessions.
• Analytics cookies: Subject to your consent, these cookies collect aggregated information about how players use the platform — including which pages are visited most frequently and how long sessions typically last — to help tk971 improve the platform's usability and content.
• Marketing and targeting cookies: Subject to your explicit consent, these cookies record your activity on the platform to enable tk971 to present promotional offers and game recommendations that are relevant to your interests and activity history.

You may manage your cookie preferences at any time through your browser settings or through the preference controls available in your tk971 account settings. Disabling functional or analytics cookies will not prevent you from using the platform, though some personalisation features may be unavailable.

8 Data Security

tk971 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data in transit between your device and tk971's servers is encrypted using SSL/TLS protocols, preventing interception by third parties.
• Encrypted storage: Sensitive data fields — including identity document references and financial identifiers — are stored in encrypted form within tk971's database infrastructure.
• Access controls: Access to personal data within tk971's internal systems is restricted to authorised personnel who require access to perform their specific job functions. Access is governed by role-based permissions and audit logging.
• Secure payment processing: Payment transactions are handled through each provider's own secure payment gateway. tk971 does not receive or store your full payment credentials (mobile money PINs, internet banking passwords, or full card numbers).
• Fraud monitoring: Automated systems monitor account activity for patterns consistent with account takeover, credential stuffing, or other security threats, and may trigger additional verification steps where suspicious activity is detected.

While tk971 takes all reasonable steps to protect your personal data, no system is entirely immune to security threats. You are responsible for keeping your tk971 login credentials confidential. If you believe your account has been compromised, please contact tk971 support immediately via live chat.

9 Data Retention

tk971 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:

• Account data (identity, contact, financial): Retained for the duration of your active account relationship with tk971, plus a minimum period of five years following account closure, in order to satisfy anti-money laundering record-keeping obligations and to resolve any disputes that may arise after closure.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Communication and support records: Retained for three years from the date of the last interaction, to enable complaint resolution and quality assurance review.
• KYC verification records: Retained for the period required by applicable identity verification and anti-money laundering obligations, typically five years from the date of verification.
• Marketing consent records: Retained until you withdraw consent or close your account, plus a reasonable period thereafter to demonstrate compliance with your stated preference.
• Technical and log data: Retained for up to 12 months, after which it is aggregated or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted from tk971's active systems or rendered permanently anonymous so that it can no longer be associated with any individual. Where data deletion is requested by a player prior to the expiry of a legally mandated retention period, tk971 will restrict the processing of that data to the minimum required for legal compliance only.

10 Your Rights

As a player whose personal data is processed by tk971, you have the following rights with respect to your personal information. To exercise any of these rights, please contact the tk971 support team via live chat or at support at tk971.ws.

• Right of access: You have the right to request a copy of the personal data that tk971 holds about you, together with information about how it is processed. We will provide this information within a reasonable timeframe.
• Right to rectification: If any of the personal data tk971 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your account settings.
• Right to erasure: You may request that tk971 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and there is no other legal basis for processing), or where you object to processing based on legitimate interests and tk971 has no overriding legitimate grounds. This right is subject to tk971's legal obligations to retain certain data for specified minimum periods.
• Right to restriction: You may request that tk971 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved, or where processing is unlawful but you prefer restriction to deletion.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another service provider.
• Right to object: You have the right to object at any time to the processing of your personal data where that processing is based on tk971's legitimate interests. tk971 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications or non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

tk971 will respond to all data rights requests without undue delay and in any event within 30 days of receipt. Where a request is particularly complex or involves a large volume of data, this period may be extended by a further 30 days, and you will be notified accordingly.

11 Marketing Communications

tk971 may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, seasonal offers (such as BPL cricket promotions, Eid specials, or Pohela Boishakh offers), and platform updates — but only where you have provided explicit consent to receive marketing communications at the time of registration or subsequently through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by tk971.
• Updating your communication preferences in your account settings.
• Contacting the tk971 support team via live chat or at support at tk971.ws and requesting to be removed from all marketing lists.

Please note that opting out of marketing communications does not affect the delivery of transactional messages — including deposit confirmations, withdrawal notifications, security alerts, and account verification requests — which are sent on the basis of contractual necessity rather than marketing consent.

12 Third-Party Links

The tk971 platform does not include links to external third-party websites for commercial purposes. Game content is delivered within the tk971 platform environment via embedded provider interfaces, and players are not redirected to external websites to play games.

Where any reference to an external resource is made — for example, in support documentation — tk971 is not responsible for the privacy practices or content of those external sites. This Privacy Policy applies solely to data collected and processed by tk971 in connection with your use of the tk971 platform.

13 Children and Minors

The tk971 platform is strictly intended for adults aged 21 years and above. tk971 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and withdrawal process.

If tk971 becomes aware that personal data has been collected from an individual under the age of 21, it will take immediate steps to close the relevant account, void any associated activity, and securely delete the personal data collected. If you believe that a minor has registered on the tk971 platform, please notify us immediately via live chat so that we can take prompt action.

Parents and guardians who are concerned about underage gambling are encouraged to use parental control software to restrict access to online gambling platforms, and to visit the Responsible Gaming page for further guidance.

14 Changes to This Privacy Policy

tk971 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or operational developments. When material changes are made, we will notify registered players by publishing the updated policy on this page with a revised effective date, and — where the changes are significant — by sending a notification to the email address registered on your account.

We encourage you to review this Privacy Policy periodically to stay informed about how your personal data is being handled. Your continued use of the tk971 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes.

If you disagree with any change to this Privacy Policy and wish to exercise your right to erasure or account closure, please contact the support team before the effective date of the revised policy.

15 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the tk971 data support team through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via your account dashboard. Average response time: 2–5 minutes. This is the fastest way to reach us for privacy or data rights queries.
• Email: support at tk971.ws (plain text — not a clickable link). Please include your registered account username and the nature of your request in the subject line. Email responses are provided within 24 hours during Bangladesh Standard Time business hours.

All formal data rights requests — including access, rectification, erasure, restriction, portability, and objection requests — should be submitted in writing via live chat or email, referencing your account username and the specific right you wish to exercise. tk971 will verify your identity before processing any data rights request to protect against unauthorised requests.